Support services
Keep your application up-to-date and running at optimum
Description
Support Services is a portfolio of services dedicated to support you remotely by phone and email, in order to keep your Endress+Hauser installed base, software, and/or automated solutions running smoothly over time.
Endress+Hauser's vast product expertise can help your organization to quickly resolve even the most complex solution related issues and thereby keep operations functioning efficiently.
Main benefits
Your benefits with Endress+Hauser
Our support services will:
- Reduce your operating costs and increase your efficiency
- Achieve a quick return on your investment through support and regular software updates
- Minimize the time and effort involved in solving your solution issues
- Minimize your risk of process interruption
You decide the scope of support services required.
A choice of either the simple Software Update Support for your Endress+Hauser software or the Application Support for your Endress+Hauser system and solution:
- Software Update Support Service: the ideal way to keep your Endress+Hauser software solutions continually permanently up-to-date.
- Application Support Service: a wider scope of support for your application with your choice of appropriate response time
| Features | Software Update Support Service |
Application Support Service |
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| Software Update |  |
(if applicable) |
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| Support by phone and/or email | |
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| Support availability 8 hours a day, 5 days a week | |
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| Guaranteed response time | Within 1 working day | Within 1 hour* | |||
| Support availability 8 or 24 hours a day, 7 days a week | Optional | ||||
| Direct contact to expert team | |
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| Assistance for installation, use and configuration of the supported application |
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| Direct contact for on-site field service planning | |
